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FAQ

I DON'T SEE THE PRODUCT I'M LOOKING FOR ON YOUR SITE. CAN YOU GET IT?

In most cases, yes we can! We advertise primarily Honda/Acura parts but if you're working with a different make or model, let us know and we can definitely assist you! Even if it is a Honda/Acura specific part or brand you do not see listed on our site, you can always give us a call or drop us a email and we can look further into it for you.

DO YOU SHIP INTERNATIONAL?

Yes we do! International shipping rates are not always correct through the site, so for the most accuracy, feel free to contact us before hand. Keep in mind that international shipments sometimes require special payment methods as well so it is always best for international customers to contact us before hand.

WHAT FORMS OF PAYMENT DOES NEMOS GARAGE ACCEPT?

Methods of payment accepted at Nemos Garage depends on your location.

Domestic Orders (U.S.):
Nemos Garage accepts major credit cards including VISA, MasterCard, American Express, and Discover. All credit card purchases are verified using your billing address for your protection. If would like us to ship your order to an address other than your billing address, please call your credit card company to add additional shipping addresses to your account. Your credit card will be charged only after your order is shipped.

Nemos Garage also accepts PayPal. If you are using PayPal as the method of payment, your PayPal account MUST be VERIFIED with a CONFIRMED address. NO EXCEPTIONS.

Affirm
We have partnered with Affirm to give you a simple way to make your purchase with no hidden fees. Provide some basic information and get a real-time credit decision to split your purchase into monthly payments. Rates from 10% to 30% APR with loans of 3, 6, or 12 month terms.

Subject to credit check and approval. Down payment may be required. For purchases under $100, limited payment options are available. Affirm loans are made by Cross River Bank, a New Jersey State Chartered Commercial Bank, Member FDIC.

International Orders: (Outside of U.S.)
We accept wire transfer and PayPal. If paying by PayPal, your PayPal account must be VERIFIED with a CONFIRMED address. Only certain countries can meet these PayPal requirements. Please contact us for payment instructions.

We DO NOT accept credit cards as a method of payment if you are outside of the U.S. NO EXCEPTIONS!

HOW DOES NEMOS GARAGE SHIP THEIR ITEMS?

Multiple ways! We work with most major shipping companies like USPS, FedEx, UPS, DHL, OnTrac, and more! Depending on where your order is going, what size and weight the box is, and a couple other factors, we select the best option for your shipment to be on it's way to you. If you do not want us to use a specific postal carrier for your order, you can contact us and let us know but you are subject to any additional fees or postal charges that may occur

Estimated delivery times are listed on each unique item but most items usually follow this structure:

  • 1-3 business days (M-F) for order processing
  • 1-7 days transit time for US Continental shipments
  • 5-30 days transit time for International shipments

In the event that your item is going by freight shipping, we will send it with a variety of different carriers! We work with some of the biggest freight companies like R+L Carriers, XPO Logistics, Central Transport, and more! You will be notified on most all freight shipment with the carrier that is going to have your item(s) or we will reach out to you before hand to figure out the best way to get your goods on the way to you.

DO YOUR FREE SHIPPING DISCOUNTS APPLY WORLDWIDE?

Unfortunately not. We cannot offer free shipping to Hawaii, Alaska, Puerto Rico or any other outlying U.S. Territories, or internationally. In SOME cases, we can offer free shipping for smaller items to these places but if you are unsure if your order to these locations will ship for free, it is always best to contact us first 

DO YOU OFFER PRICE MATCHING?

Of course! Nemos Garage is willing to offer a price match with all major competitors. We do not match prices that are based on old MSRP or MAP (Minimum Advertised Price) prices. We also cannot price match eBay auction listings.

To Request a price match, feel free to visit our Price Match Page

HOW DO I CHECK THE STATUS OF MY ORDER?

After your order has been placed with Nemos Garage, you will be emailed an order confirmation. This confirmation email will have a link to show you the tracking number and status of your package overall. You will also receive an email when your order has shipped to notify you of the tracking number!

We contact customers usually after every order has been placed just to give you the most accurate ETA. If in the case an item you ordered is backordered, you will receive an e-mail or call and we can proceed with the order and provide you an ETA or cancel it outright with no penalty.

Because your card is charged the moment you place the order, it is sometimes best to Contact Us before placing the order so we can verify stock and ETA. If you are looking to order an item that is backordered or will take some time, don't hesitate to check out our Deposit Program where we can help you get what you want on order without paying everything up front!

WHAT IS YOUR RETURN & EXCHANGE POLICY?

Returns: 
Returns are accepted for 30 days after purchase. Items must be unused, in brand new condition and in unopened, original packaging. Returns are subject to a restocking fee of 25% and you are responsible for return shipping. After 30 days we can not accept refunds or exchanges.

Additional non-returnable items: 
- Gift cards 
- Downloadable software products 
- Special Order items

Orders that are being placed on a deposit-basis are subject to the same penalties as a special order item. This means that there are no cancellations of items ordered using this method once the order has been processed. In the event that you do not pay the remainder of your balance after 90 days from the date Nemos Garage receives the item(s), Nemos Garage reserves the right to retain your deposit.

To complete your return, you must show a receipt or proof of purchase. 
Please do not send your purchase back to the manufacturer.

Cancellations: 
Cancellations are subject to a 5% fee. Cancellation means you are canceling an order BEFORE it has shipped from our facility. Once the item has left our facility it is treated as a return. If we have already placed an order for a special order item it can not be cancelled.

Refunds: 
Once your return is received and inspected, we'll send you an email to notify you that we have received your returned item and update you regarding the status of your refunds approval. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 7-14 business days.

If you have any other questions about the Refunds policy, please refer to our Refunds Page

 

DO YOU OFFER A WHOLESALE PROGRAM FOR DEALERS?

We do! We love to help other businesses grow so if we can help supply your business, whether it is also a parts retailer or auto shop, we can assist you. For more information about becoming a wholesaler through Nemos Garage, feel free to email us at Sales@nemos-garage.com

CAN I PURCHASE AND PICKUP ITEMS AT YOUR STORE?

Most definitely! When making a purchase on our webstore, please select the "WillCall/Pick Up" option to avoid any shipping charges. Our storefront is open Monday through Friday from 9am to 6pm except on certain holidays. We usually post on social media if we will be having a closure for a holiday or any other reason but it is best to call ahead to see if we will be open the day you intend to drop by.

DOES NEMOS GARAGE OFFER SPONSORSHIPS?

Of course we do! We are always willing to entertain a sponsorship proposal from dedicated enthusiasts who have a true passion for this craft. If you are interested in a sponsorship, it is best to submit a full Power Point letting us know a little bit about who you are, what you have done to your car, what you have planned for your car, what events you plan to take your car to or what events you have attended previously, what you are expecting from Nemos Garage, what you can offer to Nemos Garage, and anything else you can think of! All Sponsorship proposals can be sent to Sales@Nemos-Garage.com

DO YOU HAVE ANY JOB OPPORTUNITIES?

While we aren't always hiring, we are always accepting resumes! Feel free to submit your resume to Sales@nemos-garage.com and we can let you know if we are hiring currently or keep your resume on file for future reference. We will respond to your email, whether or not we are hiring at the current time.